Refund policy

Returns and Refunds

We take pride in the quality and care that goes into every cap. If for any reason you're not fully satisfied with your order, we're here to help and make things right.

How Can You Return (Parts of) Your Order?

You have the right to return your order within 30 days of receiving it.

To be eligible, your cap must be unused, in its original condition, and preferably in its original packaging.

Here's How to Start a Return

  1. Get in touch through our contact page with your order number and a brief explanation for the return.
  2. Wait for confirmation from our team. We'll share the correct return address based on where your order shipped from.
  3. Once approved, securely package the item, ideally in its original box.
  4. Ship the item to the return address we provide.
  5. Share the tracking number with us so we can follow your return.

Return Shipping Costs

  • If the return is caused by the customer (for example, a change of mind or the wrong size was ordered), the customer is responsible for the return shipping costs. The exact amount depends on the courier or express company chosen.
  • If the return is due to our error (for example, the item is damaged, defective, or incorrect), the customer will not bear any return shipping costs. In these cases, we'll cover the shipping fee or provide a prepaid return label when possible.

Refunds

Once we've received and inspected your return, we'll send a confirmation email. If the return is approved, we'll process your refund to your original payment method.

Refunds are typically issued within 7–12 business days after approval. If your refund hasn't appeared yet, please check with your payment provider first, as some banks take extra time to release funds. If it's still not showing up, get in touch through our contact page.

Cancellations

  • You may cancel your order within 1 hour of placing it to receive a full refund. Outside of the 1-hour window, a cancellation fee may apply.
  • To cancel, contact us through our contact page with your order number and "Cancellation" in the message.
  • If your order has already been processed or shipped, we won't be able to cancel it, but you can still return it once it arrives.

Exchanges

Need a different size or style? Start a return for the item you have and place a new order for the one you want, or get in touch through our contact page and we'll help you sort it out.

Damaged or Incorrect Products

If your item arrives damaged or isn't the one you ordered, we're sorry for the inconvenience.

  • Contact us through our contact page within 30 days of receiving your order.
  • Include clear photos of the damaged or incorrect item, on a flat surface with labels visible.
  • We will offer a free one-time replacement. If the replacement also arrives damaged, we'll refund you in full.

Product Issues After Use

If a defect appears after using your cap and it looks like a manufacturing issue, rather than normal wear and tear, please get in touch through our contact page. Normal wear, such as fabric softening or minor scuffs, isn't considered a defect.

Gifts

If your item was marked as a gift when purchased and shipped directly to you, we're happy to offer a gift credit for the value of the returned item. Once the return is received and approved, we'll issue a gift certificate.

Missing Package?

If your order hasn't arrived or has gone missing in transit, please get in touch through our contact page. We'll always look into it and make it right.